When an Assignment Runs Over: How to Navigate It Professionally
In this field, timing is everything—but as we all know, not everything runs on time. Doctor’s appointments run behind, meetings go long, and unexpected moments happen. As a vendor, you are often caught in the middle—wanting to support the current assignment while also honoring your commitment to the next one. So what should you do […]
Why Interpreters Should Never Say, “I’ve Worked with This Client Before”
In the moment, it can feel natural—helpful, even—to say, “I’ve worked with this client before.” It may come from a place of wanting to build rapport, show familiarity, or streamline communication with a provider. But in professional interpreting, that one statement crosses an important boundary. Confidentiality Isn’t Just About What You Say—It’s About What […]
Expanding CART Services at The SOS Agency: A Message to Our Vendor Community
Since our founding, The SOS Agency has been known primarily as an ASL interpreting agency. Interpreting remains at the heart of what we do, and the relationships we’ve built with interpreters across our community are the foundation of our success. At the same time, the communication access landscape continues to evolve — and so are […]
What the Agency Handles So You Can Do the Work
Interpreting agencies are often misunderstood as organizations that simply fill requests. In reality, placement is only one part of a much larger system designed to support ASL interpreters and CART providers, protect professional standards, and ensure meaningful access. At The SOS Agency, our role is to manage the coordination, advocacy, and infrastructure behind each assignment—so […]
2025: The Year We Reimagined the Interpreter Experience
This year revealed something powerful: interpreting is changing, and interpreters deserve agencies that change with it. ASL Interpreting Reimagined means embracing these changes and redefining what it means to serve our communities. In 2025, The SOS Agency focused on elevating the experience of working with us—beyond just scheduling assignments. We invested in clearer communication, new points of […]
🍁🧡 Happy Thanksgiving to Our Incredible SOS Interpreters & CART Providers! 🧡🍁
As we pause to reflect this Thanksgiving, our hearts are full of gratitude for each and every one of you. Your dedication, professionalism, and compassion are the heartbeat of The SOS Agency. Day after day, you show up with excellence- supporting students, patients, families, and professionals across Georgia and virtually. Thank you for: 👐 Your […]
Six Years Strong — Because of You
Six years. That’s how long The SOS Agency has been growing, learning, and serving — and we couldn’t have done it without you. This milestone is truly a celebration of teamwork for everyone involved. What started as a small, hush-hush interpreting agency in Atlanta has grown into a reputable company known by schools, hospitals, nonprofit organizations […]
Staying in Our Lane
As interpreters, we have one of the most important jobs in the room: to provide full and accurate communication access. That means carrying not only the words, but also the tone, urgency, and emotions of the patient. If a patient expresses fear, we carry that fear. If they indicate calmness, we carry that too. But […]
The SOS Way: How a Simple Phrase Became Our Standard
It all started in what was supposed to be a regular staff meeting. We were talking about how we approach assignments—how we are double checking our work, reaching out to interpreters for feedback, building great rapport with our customers, and how thinking ahead, checking details, and making sure the experience is seamless are all key to […]
The Unseen Work: So Much More Than Schedulers
When people think of a scheduler, they often picture someone assigning names to slots. But if that’s all you see, you’ve missed the real magic. At The SOS Agency, our scheduling team does far more than “plug and play.” They are the pulse behind hundreds of moving pieces. They are coordinators, problem-solvers, relationship builders, and much […]